TERMS AND CONDITIONS
Last updated: 18.12.2024
Company: Medical Group L.L.C.
Address: Fehmi Agani 69/B no.10, 10000 Prishtina, Republic of Kosova
Registration No.: 810495722
1. PURPOSE AND SCOPE
These Terms and Conditions (“Terms”) regulate the use of Medical Group services and website, as well as the ethical, quality, and compliance standards that guide our operations.
They apply to all employees, contractors, partners, clients, and third parties associated with Medical Group, in Kosova and internationally.
2. USE OF WEBSITE & SERVICES
The website provides information about medical services, consultations, partnerships and innovative medical solutions.
Users agree to:
– Use the website only for lawful purposes.
– Provide accurate and updated information.
– Refrain from submitting defamatory, offensive, or unauthorized content.
Unauthorized use, reproduction, or modification of any website content is strictly prohibited.
3. QUALITY MANAGEMENT POLICY
Medical Group operates under ISO 9001:2015 and Good Distribution Practice (GDP) standards.
We are committed to:
– Delivering products and services that meet client and regulatory requirements.
– Ensuring continuous improvement of processes and staff performance.
– Maintaining customer satisfaction through professionalism, reliability, and safety.
All employees share responsibility for quality, and management ensures regular training, internal audits, and process reviews to sustain high performance and compliance.
4. ANTI-BRIBERY & ANTI-CORRUPTION COMPLIANCE
Medical Group maintains a zero-tolerance policy toward bribery and corruption.
All employees, agents, and third parties must:
– Act honestly, fairly, and with integrity in all dealings.
– Avoid offering, giving, or accepting any payment, gift, or favor intended to improperly influence a business decision.
– Report immediately any suspected or actual corruption or bribery to their supervisor or the Managing Director.
Facilitation payments and kickbacks are strictly prohibited. Violations of this policy may result in disciplinary and legal action.
5. LIABILITY & DISCLAIMERS
While Medical Group strives to ensure accuracy of all published information, it makes no guarantees that the website or materials will be error-free.
The website’s medical content is for informational purposes only and should not replace professional medical consultation.
The company is not liable for indirect or consequential damages, loss of data, or service interruptions.
6. PERSONAL DATA & PRIVACY
Medical Group handles personal data in compliance with applicable data protection laws, including the EU GDPR and Kosovo regulations.
Collected data (e.g., name, contact, medical information) is processed only for legitimate business and healthcare purposes and is safeguarded against unauthorized access.
In accordance with Law No. 06/L-082 on the Protection of Personal Data, the data controller may process personal data only for specific legal purposes, namely on a contractual or legal basis (including in compliance with a legal obligation).
7. EMPLOYEE AND PARTNER RESPONSIBILITIES
All employees, representatives, and contractors must:
– Adhere to company policies on ethics, quality, and compliance.
– Maintain accurate and transparent documentation.
– Refrain from any conduct that may harm the company’s integrity or reputation.
– Participate in required training programs and quality initiatives.
8. GOVERNANCE AND MONITORING
The Managing Director ensures overall compliance with these Terms and the company’s legal and ethical obligations.
The Human Resources and Compliance Departments monitor the implementation and effectiveness of these policies.
Continuous review and improvement of performance metrics will be carried out regularly.
9. CHANGES TO TERMS
Medical Group reserves the right to update or amend these Terms at any time.
Updated versions will be published on the official website and, where applicable, communicated to clients and partners.
10. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of the Republic of Kosovo.
Any disputes shall be settled under the exclusive jurisdiction of competent courts in Prishtina, Kosova.
11. CONTACT INFORMATION
For inquiries or reports related to these Terms, Quality, or Anti-Corruption matters, contact us at:
nfo@medicalgroup-ks.com
www.medicalgroup-ks.com
Fehmi Agani 69/B no.10, Prishtina, Kosovo